Terms and conditions

Welcome to Kashi Gemstones Pvt. Ltd.
These Terms & Conditions (“Terms”) govern your use of our website www.kashigemstones.com and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. General Information

  • The website www.kashigemstones.com is owned and operated by Kashi Gemstones Pvt. Ltd., registered in India.
  • By using this website, you acknowledge that you are at least 18 years old or are accessing under the supervision of a parent/guardian.
  • We reserve the right to update, modify, or replace any part of these Terms at our sole discretion.

2. Products & Authenticity

  • We deal exclusively in natural, authentic, and certified gemstones (unless otherwise specified).
  • While we strive to display gemstones and jewellery with accurate descriptions and images, variations in color, inclusions, and brilliance may occur due to natural properties and screen differences.
  • All certifications (where provided) are issued by recognized gemological laboratories.

3. Pricing & Payments

  • Prices listed on the website are in Indian Rupees (INR) unless otherwise stated.
  • Prices may change without prior notice due to fluctuations in gemstone markets.
  • We accept payments through secure payment gateways. You agree to provide accurate billing details and authorize us to process the payment.

4. Orders & Cancellations

  • Once an order is placed, it will be processed only after confirmation of payment.
  • Cancellation requests can be accepted within 24 hours of placing the order. After this period, cancellations may not be possible if the product has already been shipped or customized.

5. Shipping & Delivery

  • We offer nationwide and international shipping.
  • Delivery timelines may vary based on location, product availability, and customs regulations.
  • Kashi Gemstones is not liable for delays caused by courier partners, customs clearance, or unforeseen circumstances.
  • For more information refer the “Shipping Policy”.

6. Returns & Refunds

  • Returns are accepted only for non-customized gemstones as per our [Return & Refund Policy].
  • Customized jewellery orders are non-returnable and non-refundable unless defective or damaged during transit.
  • Refunds (if applicable) will be processed within 14 business days.
  • For more information refer the “Return and Refund” policy.

7. Intellectual Property

  • All content on www.kashigemstones.com, including images, logos, product descriptions, and designs, is the intellectual property of Kashi Gemstones Pvt. Ltd.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability

  • Kashi Gemstones shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our website or products.
  • We do not provide astrological consultation services. Any purchase of gemstones for astrological or spiritual purposes is solely at the discretion of the customer.

9. Privacy & Data Protection

  • Your personal information (name, phone number, address, payment details) is collected solely for order processing and customer service.
  • We maintain strict confidentiality and do not share your data with unauthorized third parties.

10. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the jurisdiction of Faridabad, Haryana (India) courts.

Contact Us:
For queries regarding these Terms & Conditions, you may reach us at:
📧 info@kashigemstones.com
📞 +91-9107838383
📍 Kashi Gemstones Pvt. Ltd., M2-25, First Floor, BPTP Park Elite Floors, Sector 83, Faridabad, Haryana – 121002, India