Yes. All gemstones sold on KashiGemstones.com are 100% natural and ethically sourced. We do not deal in synthetic, lab-created, or artificially treated gemstones such as glass-filled rubies or beryllium-treated sapphires.

However, some gemstones—like sapphires—may undergo traditional heating to enhance their natural color and clarity. This is a widely accepted industry practice and does not diminish the stone’s natural origin or astrological value.

Similarly, natural emeralds are often oiled using cedarwood oil to fill minor surface-reaching inclusions. This is a standard, non-invasive practice to improve appearance without altering the stone’s composition.

We are fully transparent about such enhancements, and all treatments (if any) are clearly disclosed in the gemological certificate provided with each gemstone.

👉 In short:

• No synthetic or artificial stones
• No harsh chemical or glass-filled treatments
• Only traditional enhancements like heating (for sapphires) or oiling (for emeralds)

At Kashi Gemstones, we value transparency and trust. While not all gemstones are pre-certified, we offer lab certification on demand for any gemstone you choose.

Please note:

• Certification incurs an additional cost, depending on the lab selected
• It may take 2–3 extra working days to complete the process
• The original lab certificate will be shipped along with your gemstone

If you'd like a certified gemstone, just let us know while placing the order or contact our support team.

Yes, our gemstones are carefully selected and suitable for astrological purposes, including Vedic astrology and planetary remedies. We offer gems that meet the criteria of weight, purity, origin, and naturalness required for astrological use.

We do not offer astrological consultations. However, we recommend consulting a qualified astrologer for a personalized gemstone suggestion. Once recommended, you can confidently purchase the required gemstone from our collection.

We offer a hassle-free return policy on eligible gems. Loose gems priced under ₹1,00,000 can be returned within 7 days of delivery, provided they are undamaged and in original condition. Refunds are processed within 14 business days after quality checks. For more details, refer to the “Return and Refund policy” page.

Yes, we offer custom jewelry settings including gold, silver, or panchdhatu rings, earrings, bracelets, and pendants. Once you choose a gemstone, you can opt to have it set in your preferred metal and design.

Delivery timelines depend on the type of product you order:

For Loose Gemstones:

• Your order is usually shipped the next working day after confirmation
• Delivery may take 3–7 business days, depending on your location
• All shipments are insured, securely packaged, and delivered via trusted courier partners

For Customized Jewelry (Rings, Pendants, etc.):

• Custom design and setting usually take 14 working days for preparation
• Delivery takes an additional 3–5 business days, based on your location
• You will receive regular updates and tracking details once the item is dispatched

Whether you're buying a gemstone for astrology or custom jewelry for gifting, we ensure safe, timely, and transparent delivery every time.

Currently, we do not offer COD due to the high-value nature of our gemstones. We support secure online payments, including credit/debit cards, UPI, and net banking.

Yes, our website allows you to filter gemstones by origin. We proudly offer origin-specific stones like Ceylon Blue Sapphires, Zambian Emeralds, Mozambican Rubies, and more.

Use a soft cloth and mild soap solution to clean your gemstone. Avoid ultrasonic cleaners, harsh chemicals, or extreme heat. Store each gemstone separately to avoid scratches. For more details, please refer our “Gem Care” section.

We use high-resolution images under natural light to depict gemstone color as accurately as possible. However, due to screen settings and lighting variations, slight differences may occur.

Kashi Gemstones is currently an online-only platform.

Yes, once your order is shipped, you will receive a tracking link via SMS and email to monitor the delivery in real-time.

We take extreme care with secure, tamper-proof packaging. In the rare event of transit damage, please inform us within 24 hours of delivery with photos, and we will assist with a replacement or refund. We request patrons to capture a video while opening the package as evidence of damaged-delivery.

No. However, you can visit our Birthstones and Vedic Gemstones sections to explore gemstone options based on your birth month, sun sign, or planetary ruling.